Your happiness after buying one of my products is my main concern and if you are not enjoying your purchase as expected please get in touch and I will get back to you as soon as I can.
I’m based in the UK and we are around 5 hours ahead of New York and 2 hours behind Kitely, so please be patient!
The best ways to get in touch:
- Send an IM backed by a notecard
- Send an email or
- Use the contact form below
Now the legal stuff….
Thank you for your interest in/purchase of a MOCO Emporium/MOCO HOMES Emporium product. All MOCO Emporium products and designs are protected by copyright and Intellectual Property Laws. Reproduction or onward transmission of any product or part of a product, design etc in whatever form is prohibited (Digital Millennium Copyright Act).
NON EXPORT PRODUCT POLICY
1) You are granted a license to use MOCO Emporium products/designs in KITELY ONLY. All Intellectual Property Rights relating to the products/Designs remains with Moco Scribe and her real life counterpart.
2) Therefore copying and/or downloading a product/design in by by any means is strictly prohibited.
3) Products are sold on the understanding that you have the correct viewer set up to enjoy it fully. For example, that you have a Mesh Enabled viewer, the appropriate light settings, graphic settings and so on.
4) Purchasers should also note that although KITELY is a great place, it is an imperfect world. Sim problems, lag, KITELY changes, internet connection problems etc can have an impact on your use of the product. All of these are outside of my control but you can keep abreast of any relevant KITELY updates and news by following their blog.
5) Support will be given for help with any product which is still in its original state but no guarantees are given for remedying or advising on problems as a result of changes made after purchase.
6) All of my key products (cottages, beach huts, beds, lighting, rafts, camps, cuddle sofas etc) have detailed user manuals which you can download from this blog , please read before contacting me as they will usually answer most initial questions.
7) As most of the main items sold are copy/mod there are no refunds
Thanks again for your custom and have fun in world